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  • Frequently Asked Questions

About Shade Swim

Q. How should I care for my Shade Swim swimwear?

To keep your Shade Swim swimwear in the same beautiful condition as the day it arrives, simply rinse in cold water immediately after use and squeeze out any excess water. Dry on a flat surface in the shade after rinsing and store safely.

Q. How do I clean my Shade Swim swimwear?

To keep your Shade Swim swimwear looking bright and beautiful, simply machine wash in 40 degree or cold water on a gentle, delicate or hand wash cycle after use. We recommend washing in a lingerie bag to protect your garment from any pulls or tears during washing. Do not tumble dry or bleach. Simple squeeze off excess water or use a delicate spin cycle. You may dry clean or use a cool iron on your Shade Swim swimwear.

Q. Will my Shade Swim swimwear colour fade over time?

Our swimwear is made with the highest quality fabric available. The Xtra Life Lycra fibre resists fabric breakdown five times more than your average chlorine-resistant spandex. Our swimwear stands the test of time and will not be impacted by fiber breakage or loss of tightness and firmness due to sunscreen, pool water or oxidation..

Q. How do I know my size?

Shade Swim swimwear is designed to suit all shapes and sizes. Our sizing follows standard Australian and UK size guidelines. If you measure yourself and find you are between sizes according to the size chart, we recommend choosing the next size up for comfort and fit. For example if you usually wear an AUS Size 10 in the top but are a AUS Size 12 in the bottom (or vice versa), we suggest choosing a Size 12. If you have any questions about sizing please refer to our size chart or contact us.

Q. How does SFT technology work?

Our special Smooth Firm Tighten (SFT) technology flatters and smooths in all the right places, while protecting you from the sun. The high quality Nylon Elastane Power mesh lining is designed to slim and shape your body. It offers superior bust support and control in all those areas like your tummy or waistline that needs special attention. Our Shade Swim swimwear offers:
– Great stretch but with exceptional shape retention
– Durability
– Strong knit construction
– Outstanding bust support and shapewear properties

Q. Will my swimwear make me look skinny?

Shade Swim swimwear is designed to flatter every shape and size. Shade Swim may make you appear smaller due to our special Smooth Firm Tighten (SFT) technology which flatters and smooths in all the right places, while protecting you from the sun. Our swimwear features ruching over the tummy and tightens and defines the waistline. Our high quality Nylon Elastane Power mesh will make you feel confident and supported.

Q. Will my swimwear lift my boobs?

We have used a soft cup mold featuring a small amount of boning detail under the bust to lift your breasts up. Our special high quality soft molded cup allows you to move your breasts around in the space provided while offering exceptional support and lift.

Q. Will my swimwear tuck my tummy in?

Shade Swim swimwear has been specially designed with our SFT technology which flatters and smooths in all the right places. Our high quality Nylon Elastane Power mesh will make you feel more secure and tucked in and the ruching on the front of the swimsuit flatters any shape and size.

Shipping and Delivery

Q. Has my Shade Swim order been shipped?

Once your item is dispatched you will receive a confirmation email from Shade Swim with your Australia Post tracking number. If you have any questions about your order please contact us and we’ll be only too happy to help.

Q. How long does it take for my Shade Swim swimwear to be shipped?

We guarantee to ship your Shade Swim order within 1-3 business day of receiving your payment and order. If you make a purchase over the weekend or on a public holiday we will receive your payment on the next business day and ship within 1 - 3 business day. We offer standard shipping free of charge on all orders and this usually takes 5-7 business days. If you need your swimwear sooner, we also offer express, at a cost of $12, and this usually takes 1- 2 business day. Please note: If you are located outside of a metropolitan area (eg. Rural or outer suburban areas) please allow an additional two business days for delivery times. Please check the Australia Post website for details. Our delivery times are a guide only and while we do our very best to deliver your Shade Swim swimsuit as quickly as possible, we cannot be liable for any delivery delays due to factors outside of our control, such as payment authorisation delays.

Q. Do you deliver to PO Boxes or Australia Post parcel lockers?

Shade Swim uses Australia Post for our shipping. Depending on your location you may have the option to sign for goods or provide an authority to leave in a safe place, or request delivery to an alternative location. Please check the Australia Post website for details. Please note we cannot be held liable for missing or stolen items if you choose to provide Australia Post with an authority to leave your order in a safe place.

Q. Can you deliver to my work address?

Yes we can. Please check the Australia Post website for details about delivery and shipping times. Please note we cannot be held liable for missing or stolen items if you choose to provide Australia Post with an authority to leave your order in a safe place.

Q. Do I need to be home to receive my delivery?

We use Australia Post for our shipping. Depending on your location you may be able to provide authorisation to leave your Shade Swim order in a safe place. Please note we cannot be held liable for missing or stolen items if you choose to provide Australia Post with an authority to leave your order in a safe place.

Q. How much does it cost to deliver my Shade Swim swimwear?

We are pleased to offer FREE standard shipping (within 5-7 business days) within Australia. Express shipping is at an additional charge of $12.

Q. What do I do if my Shade Swim swimwear order doesn’t arrive or goes missing?

Please contact us if you don’t receive your order within the shipping estimates we have provided and we will investigate for you. Please note we cannot be held liable for missing or stolen items if you choose to provide Australia Post with an authority to leave your order in a safe place.

Q. My order is wrong – what do I do?

Oops – sorry! We try our very best to avoid any issues with orders but from time to time mistakes do happen (we are only human, after all). Please contact us with your order number, email and contact details, along with your address and details of the issue. Please also pop the incorrect order in the post and send us a copy of the receipt. We will happily reimburse you for return postage fees in this instance. Please send your incorrect order back to PO Box 12, Greenslopes QLD 4120. Don’t forget to include your details inside the postage bag so we know who the package has come from.

Q. Do you ship internationally?

We do not currently offer international shipping. If you are located out of Australia please contact us and we will do our best to assist.

Q. Do you offer same day delivery?

For orders within a 10km radius of Brisbane CBD and processed before 10am it may be possible to offer same day delivery. Please contact us to request a rush order and we will do our very best to assist you with same day delivery if you are in Brisbane. Our delivery options for all other locations are standard (5-7 business days) or express (1-2 business days).

Returns and Exchanges

Q. Can I change my mind after I’ve placed my Shade Swim order?

If you change your mind we’ll happily provide you an exchange or credit voucher for a future purchase. Please choose carefully as we don’t issue refunds for change of mind purchases. All exchange requests must be received within 30 days of your purchase. Items must be returned in new, unwashed condition with tags still attached.

Q. The swimwear I’ve purchased doesn’t fit me – can I exchange it for a different size?

Absolutely! In order for Shade Swim to issue an exchange your item must: - Be in new condition - Be unworn, unwashed and free from alternations - Have tags attached - Have the hygiene seal in tact When you receive your swimwear please only try on over your underwear. Due to hygiene and safety reasons unfortunately we cannot accept returned items if this has not occurred. Please contact us if you wish to exchange your Shade Swim swimwear. Please provide your name, order number and contact details and we will be in touch within 24 hours of receipt of your email.

Q. How do I return a faulty item?

If you discover your swimwear is faulty – we’re sorry! Please email us immediately with all the relevant details and we will rectify the issue straight away. We will happily reimburse you for return postage fees in this instance. Please resend the item back to PO Box 12, Greenslopes QLD 4120.

Q. Have you received my return?

Once Shade Swim has received your returned item we will send you an acknowledgement receipt and inspect the merchandise. We will provide you an outcome of your refund or exchange request within 24 hours of receiving the item.

Q. How do I exchange an item I’ve ordered?

Please contact us with all the relevant details of your exchange request (current order, new order including new size or colour if applicable). Please include your name and contact details (phone, email and postal address) so we can finalise your request straight away. Please seal and return your item using appropriate postage satchels and ensure you use the Australia Post trackable label. Please note we cannot accept responsibility for items we don’t ship ourselves. Please send your items to Shade Swim PO Box 12 Greenslopes, QLD 4120 Please ensure all personal information is contained within the parcel so we know the item is yours.

Q. Do I need to pay for postage when returning an item?

We will happily reimburse you for the costs of return postage where an item is faulty, or there is an error on our side (eg. Incorrect order) using standard Australian Post service. If you change your mind we’ll happily provide you an exchange or credit voucher for a future purchase, however you will be liable for return postage fees. Please choose carefully as we don’t issue refunds for change of mind purchases.

Q. Can I return a sale item?

Please note Shade Swim will accept exchanges for an item of equal or greater value on sale items in accordance with our Returns Policy.

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